Privacy Notice — Pre‑Launch Waitlist & Email Sign‑ups

Effective date: 9th October 2025

This Privacy Notice explains how The Health Nav Limited ("we", "us") collects and uses personal information on our pre‑launch landing page when you join our waitlist, request early access, or ask to receive updates.

We also maintain a separate Privacy Policy for our live product/app. This notice only covers the landing page and email sign‑ups. When the product launches, the product/app policy will apply.

Who we are (Controller)

The Health Nav Limited
Address: Albany House, Claremont Lane, Esher, KT10 9FQ.

• Company number: 16453655
• Contact: info@thehealthnav.co.uk
• Data Protection Manager: info@thehealthnav.co.uk

Jurisdiction: If you are in the UK/EU, we are the data “controller” under UK/EU GDPR. If you are elsewhere, local laws may also apply.

What we collect

• Required: Email address
• Optional: Interests or preferences (e.g., “notify me about beta access”)
• Automatically collected: Basic analytics such as page views, referral source, device/browser type, and approximate location (city/region).
• Cookies: If you consent, we use analytics cookies (Google Analytics 4) to understand how visitors use our landing page (for example, pages viewed and links clicked). These cookies are set only with your consent and you can withdraw it at any time via our Cookie Settings link or your browser settings. Essential cookies (if any) are always on because they are necessary for the site to work. Details of each cookie and its lifespan are shown in our Cookie Settings.

We do not intentionally collect sensitive personal data on this page.

Why we use your information (Purposes & Legal Bases)

We use your information to:

• Send updates about our launch, beta invites, product news, and newsletters.
• Administer the waitlist and manage early access communications.
• Improve our landing page.

You can withdraw consent at any time by clicking unsubscribe in any email or by contacting us.

How long we keep it (Retention)

• Waitlist & marketing emails: Kept until you unsubscribe or, if inactive, for up to 24 months after launch or your last engagement.
• Unconfirmed sign‑ups: Deleted within 30 days.
• Analytics/server logs: Retained for up to 13 months.

We may keep limited records (e.g., email and opt‑out status) to respect future opt‑out requests.

Who we share it with (Recipients)

We use trusted service providers to help us run the waitlist and host the site. These providers act under our instructions and are bound by contracts.

• Hosting & Forms: Netlify, Inc.
• Email & marketing platform: Twilio SendGrid
• Analytics: Google Analytics (Google LLC)

We don’t sell your personal information.

International transfers

Using Netlify Forms and SendGrid may involve transferring your personal data to the United States (US). Where data is transferred outside the UK/EU, we rely on appropriate safeguards such as the EU/UK Standard Contractual Clauses and, where applicable, the EU‑US and UK‑US Data Privacy Frameworks or the UK Addendum. You can contact us to obtain a copy of the relevant safeguards.

Your rights

Depending on where you live, you may have the right to:

• Access a copy of your data
• Ask us to correct, delete, or restrict it
• Object to certain processing (including direct marketing)
• Withdraw consent at any time
• Data portability
• Lodge a complaint with your local data protection authority (e.g., the ICO in the UK)

To exercise your rights, please email us at info@thehealthnav.co.uk.

Children

This page is not intended for children under 18. We don’t knowingly collect information from children.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and data minimisation. No method of transmission or storage is 100% secure.

Email metrics & tracking

If enabled in our email tool (SendGrid), we may collect basic engagement data such as email opens, link clicks, and unsubscribe events. We use this to measure deliverability and improve our communications. You can opt out of marketing at any time by unsubscribing.

Marketing choices

• Every email includes an unsubscribe link.
• We may use double opt‑in to confirm your email address; if you don’t confirm, we delete your sign‑up within 30 days.
• You can also email info@thehealthnav.co.uk to opt out of marketing.

Changes to this notice

If we make material changes, we’ll update the "Effective date" above and, where appropriate, notify you by email.

Contact us

Questions or requests?
The Health Nav Limited
Email: info@thehealthnav.co.uk
Address: Albany House, Claremont Lane, Esher, KT10 9FQ