Cookie Policy

This Cookie Policy explains what cookies are, how The Health Nav Limited (referred to as "we", "us", "our", or "The Health Nav Limited") uses cookies and similar technologies on our website www.thehealthnav.co.uk and our mobile application The Health Nav Ltd (collectively, our "Services"), and your choices regarding them. The Health Nav Limited is a company registered in England & Wales with company number 16453655. Our registered office address is at Albany House, Claremont Lane, Esher, Surrey, KT10 9FQ, United Kingdom, and you can contact us using the details displayed here.

This policy should be read together with our main Privacy Policy for End-Users and, if you are a practitioner listing services, our Practitioner & Clinic Privacy Notice.

By using our Services and, where required, consenting to our use of non-essential cookies, you agree to the use of cookies as described in this policy.

Cookies are small text files that are placed on your computer or mobile device by websites that you visit or HTML-formatted emails you open. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies can be:

• Session cookies: These are temporary cookies that expire and are automatically erased when you close your browser. We use session cookies to grant you access to content and to enable actions you must be logged in to perform.
• Persistent cookies: These usually have an expiration date far into the future and remain in your browser until they expire, or until you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, a persistent cookie may be used to remember your preferences for your next visit.
• First-party cookies: These are set by the website you are visiting directly.
• Third-party cookies: These are set by a domain other than the one you are visiting, for example, by analytics providers or advertisers.

We use cookies and similar technologies for a variety of purposes, including to:

• Ensure our Services function correctly (Strictly Necessary Cookies): Some cookies are essential for the operation of our Services. They enable you to navigate around the site and use its features, such as accessing secure areas or managing your account. Without these cookies, services you have asked for cannot be provided.
• Analyse and improve our Services (Performance/Analytics Cookies): We use cookies to understand how visitors use our Services, such as which pages are visited most often, how users navigate the site, and if they get error messages from web pages. This helps us improve the way our Services work.
• Provide enhanced functionality and personalisation (Functionality Cookies): These cookies allow our Services to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
• Target advertising (Marketing/Targeting Cookies): These cookies may be used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. You will be asked for your consent before these cookies are placed.

We use strictly necessary cookies, performance/analytics cookies, functionality cookies, and marketing/targeting cookies. We use the Usercentrics Consent Management Platform to provide a detailed explanation of the types of cookies we may use on our Services and to manage your preferences. You can access this platform at any time by clicking on the cookies symbol in the bottom right-hand corner of your screen.

Strictly Necessary Cookies:

These cookies do not require your consent as they are essential for providing the Services you request. Our Services will set these cookies automatically if you wish to use our Services.

Non-Essential Cookies (Performance, Functionality, Marketing):

For all other types of cookies (Performance, Functionality, and Marketing cookies), we will ask for your explicit consent before placing them on your device.

Cookie Consent Banner/Tool:

When you first visit our Services, you will see a cookie consent banner or be presented with a cookie management tool. This tool will provide you with clear information about the different categories of cookies we use and allow you to choose which categories of non-essential cookies you accept or reject.

Changing Your Preferences:

You can change your cookie preferences at any time, please see the cookies management pane displayed on our website. You can access the pane by clicking on the cookies symbol on the bottom right hand corner of your screen. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

Browser Settings:

Most web browsers allow some control of most cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent to your device. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Third-Party Cookies:

• Google Analytics: To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
• For other Third-Party cookies, please see www.youronlinechoices.eu for details of how to opt out of third party cookies.

If you use our mobile application, we may use similar technologies to cookies, such as mobile device identifiers (e.g., IDFA for iOS, AAID for Android) for analytics and if applicable, personalised advertising, with your consent. You can typically control these identifiers through your mobile device's operating system settings (e.g., by resetting them or opting out of interest-based ads). You can also control cookies as described in paragraph 5 above.

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website. The "Effective Date" at the top of this policy will indicate when it was last revised. We encourage you to review this Cookie Policy periodically.

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: