Explicit Consent

At The Health Nav Limited, your trust is paramount. We are committed to being transparent about how we collect, use, and protect your personal data. This Consent Policy explains when and why we ask for your explicit consent and what it means for you. This policy should be read in conjunction with our main Privacy Policy.

Last updated: October 28, 2025

When we ask for your explicit consent, we are asking you to make a clear and affirmative choice to agree to a specific type of data processing. This means you will need to take a deliberate action, such as ticking an unchecked box or clicking an "I Agree" button, for us to proceed. We will never assume we have your consent.

While we process some data to provide our core services (based on 'legitimate interest' or 'contractual necessity'), we will always ask for your explicit consent for the following activities:

Marketing Communications: Before we send you promotional emails, newsletters, or SMS messages about our products, services, and offers.

Non-Essential Cookies & Trackers: Before we place cookies, pixels, or similar technologies on your device for purposes like personalised advertising, analytics that are not strictly necessary, or social media sharing.

Sharing Data with Third-Party Partners for their Marketing: Before we share your personal data with specific third parties for them to market their own products or services to you.

Using Our Practitioner Search Function: Our platform's core function is to find practitioners. When you search for a specialty (e.g., "therapist," "back pain"), these terms can infer information about your health. Under data protection law, this is treated as special category data. We will ask for your explicit consent before you use the search function to allow us to process this inferred data and provide you with results.

We believe in giving you precise control. When we ask for consent, we will do so in a way that is clear and granular. For example:

Marketing: You will see separate, unticked checkboxes to opt-in to different communication channels.

• I would like to receive the weekly product newsletter via email.
• I would like to receive special offers via SMS.

Cookies: Our cookie banner will allow you to "Accept All," "Reject All," or "Customise Settings," where you can toggle consent for different categories of cookies (e.g., Analytics, Advertising).

Practitioner Search: Before you can use our search function, we will show you a clear, "just-in-time" notice. This notice will explain that your search terms (like "back pain") can infer health data and will ask for your explicit agreement. You will need to take a clear action (like ticking an "I Agree" box) to proceed.

You have the right to withdraw your consent at any time, and we have made this process as simple as giving consent. You can manage your consent preferences through:

Your Account Settings: Visit the "Account Settings" section of your user dashboard.

Email Unsubscribe Link: Click the "unsubscribe" link at the bottom of any marketing email we send you.

Cookie Settings: Re-open the cookie consent tool by clicking the "Cookie Settings" link in the footer of our website.

Contacting Us: You can always contact our Data Protection Manager at info@thehealthnav.co.uk

Withdrawing consent will not affect the lawfulness of any processing that occurred before you withdrew it. Please note that withdrawing consent for certain activities may impact your ability to use specific features of our platform.

To comply with our legal obligations, we keep records of the consents you have given, including what you consented to, when, and how. We also record when consent is withdrawn.

We may update this policy from time to time. If we make significant changes, we will notify you through the platform or by email. For any new data processing purposes, we will seek your fresh consent.

If you have any questions about this Consent Policy or your data, please contact our Data Protection Manager (DPM) at:

Email: info@thehealthnav.co.uk
Postal Address: Albany House, Claremont Lane, Esher, KT10 9FQ