How We Vet Practitioners & Clinics
Every practitioner is personally reviewed by our team before they can join the platform. Here's what we check.
Three pillars to verified practitioners
So you know every practitioner you find here is who they say they are.
Credentials & Background Review
We perform a comprehensive review of every applicant to ensure they are AHCS-registered and meet our clinical standards.
- Verified Licences: Cross-referenced with AHCS (The Academy for Healthcare Science) registers.
- Specialist Audit: Qualifications checked against listed expertise.
Quality & Safety Standards
We evaluate the operational framework of every clinic and independent practice.
- Indemnity Insurance: Practitioners are required to hold valid professional indemnity insurance.
- Transparency: Verified contact details, pricing, and opening hours.
Ongoing Monitoring
Our vetting is a continuous commitment to accuracy and safety.
- Licence Sync: Scheduled licence checks with governing bodies.
- Profile Accuracy: We monitor for changes to ensure practitioner details stay up to date.
Our Clinical Verification Standards
At The Health Nav, we go beyond basic directory listings. Our multi-layered vetting process is designed to ensure that every practitioner on our platform operates with the highest level of professional integrity and clinical safety.
We don't just accept certificates; we perform Primary Source Verification. This means our team and automated systems communicate directly with the official regulatory bodies in the UK.
- AHCS (The Academy for Healthcare Science): We confirm active registration for Clinical Exercise Physiologists.
- CASES (Chartered Association of Sport and Exercise Scientists): Where a practitioner holds CASES professional membership, we confirm it.
- CEP-UK (Clinical Exercise Physiology UK): CEP-UK is the advocacy and standards body for Clinical Exercise Physiologists in the UK. It is not a regulator or register — verification is carried out against the AHCS register above.
- HCPC (Health and Care Professions Council) , GOC (General Osteopathic Council) & GMC (General Medical Council): Where applicable, we verify specialists against the registers listed above.
Exercise Physiology Specialists
Medical & Osteopathic Oversight
Safety extends beyond clinical skill. Every practitioner and clinic listed on our platform is required to hold valid Professional Indemnity Insurance. It is the practitioner's responsibility to maintain this coverage, ensuring they are operating a legitimate, responsible private practice.
Verification doesn't stop at sign-up. While our initial review is thorough, we employ continuous monitoring to track material changes to a practitioner's status.
- Automatic Status Alerts: Our system is designed to flag if a practitioner's registration status changes or expires.
- User Feedback Loop: We investigate every report or concern raised by our community, maintaining a "human-in-the-loop" approach to platform safety.
- Clinic Software Integration: By integrating directly with clinic management systems, Cliniko and Jane App, we ensure that the availability you see is accurate and that the clinic is an active, functioning healthcare provider.
We believe transparency is the foundation of healthcare. Our standards require that every profile displays clear services, transparent pricing, and verified contact information. This eliminates the guesswork and allows you to choose your care with confidence.
Technology that powers our vetting
We blend automation, trusted data sources, and expert review to keep listings accurate and safe at scale.
Licence sync
Scheduled checks keep registration status current with the AHCS register, and where needed HCPC, GOC and GMC. We also confirm CASES professional membership where claimed.
Continuous monitoring
We track material changes to profiles and respond quickly to user-reported concerns.
Security & privacy
Role-based access and secure data handling protect practitioner and patient information.
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