Practitioner Support
Frequently Asked Questions
Information for clinics and practitioners about joining and using The Health Nav platform.
Practitioner Guide
Your questions, answered
Everything you need to know about joining The Health Nav.
The Health Nav is a comprehensive platform designed to connect qualified healthcare practitioners with patients seeking specialised care. Whether you're a exercise physiologist, physiotherapist, women's health specialist, or other accredited professional, our platform provides the tools and visibility you need to grow your practice and reach patients who are actively looking for your expertise.
Below, you'll find answers to the most common questions practitioners and clinic administrators have about joining The Health Nav, managing your profile, setting up your services and pricing, handling patient bookings, understanding our platform features, and maximizing your presence on our directory. We've designed our platform to be practitioner-friendly while maintaining the highest standards for patient safety and care quality.
If you have questions that aren't covered in these FAQs, please contact our support team. To learn more about the benefits of joining our platform, visit our Practitioner Benefits page. You can also explore how The Health Nav works from a patient perspective to better understand the experience you'll be providing.
At The Health Nav, we use a precision-matching engine to connect you with high-intent patients. We limit each practitioner to five clinical specialism tags to ensure that your profile carries maximum authority in the areas where you are most qualified. The benefits of this focused approach: Bypassing the Generalist Noise: Instead of appearing in broad exercise searches, you are hyper-targeted for specific clinical needs like Heart Failure, Type II diabetes, Pelvic Health, Sarcopenia or Osteoporosis. E-E-A-T Ranking: Search engines and AI discovery tools now prioritise Niche Authority. Five deep tags signal to Google that you are an expert in those specific pathologies, rather than a jack of all trades. Higher Conversion: Patients searching for specific conditions (e.g., Pelvic health exercise after surgery) are significantly more likely to book an appointment than those searching for general fitness advice. Referral Readiness: These tags make it easy for GPs and Physiotherapists to find the exact Loading Phase specialist their patient needs for a safe handover.
We are helping to solve the visibility problem that Clinical Exercise Physiologists in the UK face. Traditional marketing forces you to compete for broad terms like exercise or fitness, which is not appropriate for your skill set or a modern search. The Health Nav pivots your marketing toward Clinical Silos, connecting you with patients searching for your specific medical expertise. How we drive patients to you: Precision pSEO: Our platform is engineered to rank for high-intent clinical queries, such as Cardiac rehab specialist in {Area} or Exercise for Sarcopenia on Wegovy. Instead of broad traffic, you get patients who are already looking for your specific qualification. E-E-A-T Validation: By displaying your AHCS/CASES Verified badge and registration number, we provide the Experience, Expertise, and Trust that search engines and patients now demand in 2026. The Hand-off Funnel: We actively market to Physiotherapists and GPs who are looking for trusted CEPs to handle the Loading Phase of their patients' recovery. Clinic Dashboard: Manage your reputation with verified patient reviews and clinical tags that showcase your success in treating specific pathologies.
No. All practitioners on The Health Nav are independent specialists and must maintain their own Professional Indemnity (Medical Malpractice) and Public Liability insurance. However, being a part of our vetted network provides several key advantages: Verified Status: Our vetting of your AHCS and CASES registration serves as a third-party validation of your Fit to Practise status. Easier Renewals: Many clinical insurers require proof of active professional body membership and adherence to a Code of Conduct. Your verified profile on our platform provides a clear, shareable record of your clinical compliance.
Our platform is designed to showcase the expertise of Healthcare Science professionals. Unlike a directory of personal trainers, The Health Nav builds your profile around your clinical scope of practice: Clinical Silos: We map your services to medical categories, such as Cardiac Rehab, Metabolic Health, and Sarcopenia Prevention, ensuring you are found by patients who need medical-grade exercise, not just a workout. Credential Validation: Your profile prominently displays your AHCS/CASES registration and your university-level qualifications (BSc/MSc), immediately signalling a higher tier of expertise to both patients and referring GPs. Outcome Tracking: We focus on clinical markers. Your profile highlights your ability to manage patients with complex pathologies and polypharmacy, justifying your specialist rates. For a detailed look at how our Clinical Exercise Physiologists work alongside Physiotherapists, visit our https://thehealthnav.co.uk/guides/find-your-exercise-physiologist-london
Yes. To ensure patient safety and maintain our clinical standing, all practitioners on The Health Nav must meet rigorous educational and professional benchmarks. Our Mandatory Requirements: Primary Qualification: You must hold a minimum of a BSc (Hons) in Sport and Exercise Science or a related human physiology discipline. The Clinical Standard: Most of our practitioners hold an MSc in Clinical Exercise Physiology from an AHCS-accredited university. Professional Registration: Active registration with the Academy for Healthcare Science (AHCS) or CASES (The Chartered Association of Sport and Exercise Sciences) is required. You may also want to provide additional evidence of your qualifications or further training, such as: Cardiac - BACPR Level 4 (Cardiovascular Prevention & Rehabilitation), Oncology - CanRehab or equivalent Level 4 Cancer Rehab and Metabolic/Respiratory - evidence of postgraduate specialised training. Note for 2026: As the AHCS Portfolio Pathway will close in December 2026, we prioritise practitioners who have graduated from accredited MSc programmes, ensuring they meet the national Standards of Proficiency for Healthcare Science.
To ensure our platform remains the UK’s most trusted source for Exercise as Medicine, we prioritise practitioners registered with the primary bodies for Healthcare Science. We specifically verify: Primary Clinical Register: Academy for Healthcare Science (AHCS). This is the main voluntary register for Clinical Exercise Physiologists in the UK. Practitioners on this register have met the AHCS Standards of Proficiency and are recognised as Healthcare Science Practitioners. Chartered Professional Body: CASES (The Chartered Association of Sport and Exercise Sciences). We verify professional membership and accreditation with Clinical Exercise Physiology UK, a division of CASES. This confirms the practitioner’s adherence to Royal Charter standards. Specialist Groups: We also recognise practitioners affiliated with the Registration Council for Clinical Physiologists (RCCP) or those holding specialist certifications from BACPR (Cardiac) or CanRehab (Oncology). Note on CIMSPA: While we value CIMSPA Health Navigator status for community health roles, our Clinical Exercise Physiologists must hold higher-tier clinical registration (AHCS/CASES) to ensure they are qualified to manage complex chronic conditions like Exercise physiology.
At The Health Nav, we believe in a performance-based partnership. There are no upfront registration fees or monthly subscriptions for individual Clinical Exercise Physiologists (CEPs) or clinics to join our platform. Our Growth-Linked Fee Structure: Free Listing & Vetting: It is free to create your profile and undergo our clinical vetting process. Success Fee: We only win when you do. The Health Nav retains a small percentage of the booking fee for every session completed through the platform. Founder-Led Onboarding: As we are currently in our early-access phase, we invite all prospective practitioners to a brief Discovery Call with our founders.
Every practitioner undergoes a manual audit by our clinical team. We verify their identity, active professional indemnity insurance, and most importantly, their mandatory registration with AHCS. This ensures that every specialist on The Health Nav is a qualified Clinical Exercise Physiologist, not just a fitness instructor. You'll see a verified badge on their profile to make that clear.